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General Sales Conditions
Purpose
The commercial offering concerns products featured in the store's online catalogue at www.cognac-only.com. The commercial offering proposed by www.cognac-only.com is intended for customers who place their orders by clicking on the corresponding button. By so doing, customers acknowledge that they have familiarised themselves with the purchasing conditions set out below which they accept without reservation.
The retailer's contact details are shown in the "Contact" section of the www.cognac-only.com site. Any claims or requests for information should be sent by letter to the following address: Cognac-only.com, 13 rue de l’Archimède 17000 La Rochelle, France or by e-mail to: info@cognac-only.com. The characteristics of each product are shown on the site: availability, price inclusive of VAT, delivery charges and shipping conditions are all indicated. Tasting notes are by their very nature subjective and under no circumstances can the liability of www.cognac-only.com be invoked in their regard. Photos and other images representing the products are not contractual and remain subject to change without prior notification.
Ordering
On www.cognac-only.com, customers order their product(s) by clicking on the "Shopping trolley" icon displayed alongside each product selected. If the product is to be delivered or the order honoured other than via the Internet, the customer will receive written confirmation of the contract as well as a recap of the relevant information.
Product availability
All products shown on our site are considered to be available.
Should this not be the case, we will notify you by e-mail or telephone as soon as possible with a view to agreeing on:
1 - postponement of delivery pending resupply of the product in question, when such is possible,
2 - replacement of the product by one of equivalent quality and price,
3 - cancellation of the order and reimbursement of any payment made.Prices
The prices of products are shown in euros inclusive of all French taxes payable but exclusive of shipping costs. All orders are payable in advance in euros. www.cognac-only.com reserves the right to modify its prices at any time but the products invoiced are done so at the price in force when the order is placed.
Paying for the order
By clicking on the button "Pay by credit card", you agree to settle your order via our secure payment system authorising payments by Visa Card, Eurocard Mastercard, American Express.
You can also settle payment by bank or postal cheque. Payments by bank or postal cheque (in euros), must be made out to Cognac Only Boutique at the following address:
Cognac Only Boutique
13 rue de l’Archimède
17000 LA ROCHELLE
FRANCE
For all payments by cheque, please indicate the number of your order as well as your e-mail address. Orders paid by cheque will only be processed upon receipt of your cheque accompanied by the print-out of the order form.
Data registered by our payment system are deemed to be evidence of financial transactions.
Your banking details are encrypted and segmented during transmission of your order. They are not stored on the server. The security of your transaction is guaranteed by our partner www.e-transactions.credit-agricole.fr which undertakes to protect the confidential nature of your data.
The order will only be shipped once payment for the goods and transport costs has been made in full. In the event of incomplete delivery, the delivery charges will be recalculated and the corresponding value of the non-delivered items will be reimbursed.
Delivery
In order to avoid any late delivery or delivery problems giving rise to additional delivery costs for which you are liable, we would be grateful if you could specify all requested information during registration and, where appropriate, double check the delivery addresses given for your addressees (entry code, floor, telephone, etc.) to ensure that they are entirely accurate. In this respect, please note that a post office box is not a delivery address. We will assume full liability for the goods through to the place of delivery.
It is incumbent upon the addressee to check the parcel in the presence of the person making the delivery and to immediately indicate any reservations in the event of a problem.
Delivery charges
Delivery charges vary depending on the destination and weight of the goods in accordance with the Colissimo/Colissimo Expert E rate www.cognac-only.com reserves the right to refuse shipment to countries:
· exercising a monopoly over alcohol retail
· where the parcel cannot be routed in complete security
· where the direct shipment of bottles of alcohol is prohibited.
Delivery times
Delivery times run from the moment the customer settles payment:
· Metropolitan France: 5 working days
· French overseas departments and territories: 15 working days
· European Union: 10 working days
· Other countries: 20 working days
These delivery times are given as a guide only. They do not allow for customs formalities which may delay delivery. If delivery is not possible within one month of payment for the order, customers will have the option of cancelling their orders, requesting a replacement or full reimbursement.Destination
In the event of delivery to a country outside metropolitan France, the customer becomes importer of the product(s) concerned.
For all products shipped outside of the European Union and French overseas departments and territories, the price can be calculated exclusive of VAT upon request. Customs duties or other local taxes may then be payable. Such duties and other sums payable come under the country of destination or transit concerned. They are payable by the customer who agrees to make all necessary declarations to the customs authorities of the destination country without any right of recourse vis-à-vis www.cognac-only.com in this regard.
Validation and right to withdraw
Customers have up to seven clear days (7 days) from receipt of the product to exercise their right to withdraw. Customers are under no obligation to provide a reason for exercising the said right and no penalties are imposed. However, direct costs relating to the return of the goods are payable by the customer. Moreover, the product should be returned to the Cognac Only Boutique in its original packaging. Under no circumstances, should the bottles have been opened and the seals, slivers or any other element guaranteeing the authenticity and tamper-proof nature of the product must be intact. We would be grateful if you could contact info@cognac-only.com without fail prior to returning products for whatever reason. We will then notify you of the address and return number.
Contractual liability and guarantee
In the event of force majeure liable to terminate or hamper production, transport of goods or in any way prevent the normal conduct of sales, the contractual obligations of Cognac Only Boutique are suspended ipso jure and its liability cannot be invoked. Similarly, the seller's liability cannot be invoked should the products sold be stored or consumed in conditions which are inappropriate or incompatible with their nature. Our company's statutory warranty under article 1641 of the French Civil Code is limited to replacement of goods acknowledged to be defective; it excludes all damages of any kind.
Disputes, applicable law
In the event of a difference of interpretation and/or performance of the conditions set forth herein, jurisdiction is assigned to the Commercial Court of La Rochelle. The law governing these General Sales Conditions and all orders is French law.
Intellectual property
The mere sale of products in no way assigns customers any rights over the trademarks or distinctive signs shown on the products.
Personal data
In accordance with the French data protection act of 6 January 1978, customers may at all times exercise their right of access, rectification, and objection with regard to all personal data by sending correspondence with proof of their identity to the following address: Cognac Only Boutique, 13 rue de l’Archimède 17740 La Rochelle France.
Commercial proposals
Customers placing orders via the www.cognac-only.com website thereby agree to receive commercial proposals at the e-mail address indicated. www.cognac-only.com may subsequently use their e-mail address to send them details of commercial offerings. www.cognac-only.com will ensure that at the end of each message there is a link allowing customers to opt out of this procedure should they so wish. Moreover, customers can at their own initiative, submit a request not to receive such e-mails by sending a letter to the following address: Cognac Only Boutique 13, rue de l’Archimède 17740 La Rochelle.
Additional information
For all additional information, please feel free to contact us by e-mail at the following address: contact@cognac-only.com
General Sales Conditions for www.cognac-only.com
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